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Frequently asked question
Sometimes the delays for regular mail are longer than normal, depending on busy periods or statutory holidays. At this time, it is normal to observe a longer delivery time. If however after 14 days you have not received anything, contact us at: xx@madore.com and we will be happy to help you!
If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address.
MADORE is not responsible for additional customs fees upon receipt of your package. These charges are sometimes observed for shipments outside of Canada. Please check with your customs office to avoid additional charges.
Have a question or want to learn more about our exquisite jewelry collections? We're here to help! Contact AJ Antique Jewelry via email at ajantiquejewelry@gmail.com Our dedicated team is ready to assist you with any inquiries or special requests.
You can also visit us in person at our store located in the heart of Hialeah. Our friendly staff will be delighted to welcome you and guide you through our stunning collection of antique-style jewelry.
At AJ Antique Jewelry, we believe in making it easy for our customers to connect with us. Whether you prefer to reach out online or visit us in-store, we look forward to hearing from you and helping you find the perfect piece to treasure forever.