Política de reembolso


At AJ Antique Jewelry, we prioritize your satisfaction with every purchase. We understand that sometimes items may not meet your expectations or arrive as intended. Therefore, we have outlined our return policy to ensure a seamless and transparent process for our valued customers.

Eligibility for Returns:

Our return policy extends for a period of 15 days from the date of receiving your item. To be eligible for a return, the following conditions must be met:

  1. Optimal Condition: The received item must be inspected for any defects such as bending, cracking, or loose stones. If any such issues are identified, please contact us immediately for a refund.

  2. Customer Satisfaction: If, upon receiving the item, you find yourself dissatisfied or unhappy with your purchase, please reach out to us promptly for a refund.

  3. Certification Verification: It is mandatory to verify the carat and quality of your jewelry with a certified jeweler. If the received item does not correspond with our description, kindly contact us to initiate the refund process.

Additionally, please note that alterations to the item's size or any damage caused by fire will void the eligibility for a refund.

Return Process:

To initiate a return, ensure that the item remains unused and is in its original packaging. Along with the item, include a receipt or proof of purchase.

Upon receiving your returned item, our team will conduct a thorough inspection. You will then receive an email notification regarding the approval or rejection of your refund request.

Refund Procedure:

If your refund request is approved, the refund will be processed promptly. The refunded amount will be credited to your original method of payment within a specified timeframe.

Late or Missing Refunds:

In the event that you have not received your refund within the expected timeframe, we advise you to follow these steps:

  • Check your bank account.
  • Contact your credit card company.
  • Reach out to your bank.

If the issue persists, kindly contact us at info@ajantiquejewelry.com  for further assistance.

Sale Items and Exchanges:

Please note that only regular-priced items are eligible for refunds. Exchanges are applicable only for defective or damaged items. If you need to exchange an item, please email us at info@ajantiquejewelry.com  for further instructions.

Shipping Information:

Customers are responsible for covering the shipping costs for returning the item. Please use a trackable shipping service or consider purchasing shipping insurance for items over $100. We recommend verifying delivery with your carrier, as we cannot be held responsible for postal errors or mailbox theft.

Thank you for choosing Acosta Jewelry. If you have any further inquiries or require assistance, please do not hesitate to contact us.